Cluster Reservations Agent (FT)

Job description

Cluster Reservations Agent, are you in?

With the Element Amsterdam hotel added to our portfolio in 2021, the back office team faces a great new challenge. Our highly appreciated team now processes individual reservations for 420 hotel rooms and group reservations for 12 meeting rooms, spread across our two hotels:  

- Courtyard by Marriott Amsterdam Airport: a 4-star hotel located near the Haarlemmermeerse Bos in Hoofddorp with 260 modern hotel rooms and 10 conference rooms. The hotel has aligned its facilities and service with their main focus group: international business travelers. The back office team operates from this location.

- Element Amsterdam Hotel: a lifestyle hotel, inspired by nature and smart design with 160 modern hotel rooms. This brand focuses on both business and leisure guests with stays ranging from one day to several months.

Your main focus is providing our guests a comfortable feeling. Making a reservation is the first step of the 'Guest Experience', your job is to make this step count! You provide excellent service by: creating a welcoming ambience, ensuring a smooth process and providing answers to all their questions. You are familiar with all ins and outs of our hotel and meeting rooms, therefore you are able to provide our guests the best, suitable offer.

Job requirements

Our perfect candidate has experience within the hotel business, preferably within Marriott International. Not the case? Don't worry: a strong motivation has a lot of value. If you are looking for a kick-start in the hospitality business, we are glad to get in touch with you.

Besides we are looking for

  • Bachelor's degree or comparable skills.
  • Pleasant phone voice.
  • Excellent English communication skills (written/verbal).
  • Knowledge of Opera Sales & Catering (plus).

We offer you:

  • Good salary conditions that fit your profile regarding knowledge, experience and motivation;
  • Bonus plan;
  • Discount on stays and F&B at Marriott International worldwide;
  • Access to Marriott International’s training sources;
  • Courses and training, including our high potential program Claus Talents;
  • Staff discount at all outlets of Claus Company;
  • Gym discount;
  • Group discount on health insurances and pension plan at PH&C.

Claus Company

Courtyard by Marriott Amsterdam Airport and Element Amsterdam Hotel are part of Claus Company, a leading hospitality concern with over 200 employees. Working for one of our companies is characterized by a high quality-standard, creativity and professionality. Join the family!